Kindred,
Today is 27 June 2012. It is 1327 and I have yet to have a call or talk with any one body beyond the Verizon Call Center. I called again today. Spoke with a Woman who has same name as one I am near and endeared to. I filed another complaint for the lack of communications and poor customer service. We had same talk as the other talks. Then after I realized my hopes of going beyond the canned talk were dashed by She. She who was going to get me somebody to speak with at her "call center"". Sorry Ma'am, when you said that - there was a wee bit of a slip towards my customer experiance with this process. I knew I had to do something to make some change.
I'm so loyal, I question my own discession making from time to time. So many and so many disappointments. I don't expect or anticipate this to happen. I ask simply for respect and loyalty same-same in return. You see? That's the service I/We provided time and time agian to our customers at Starbucks Coffee Company. That is why so many of our customers came back time and time again. Our "customers" made our parteners happy because our customers, these very Folks, were treated with respect and dignity AND recieved a legendary service and product. For me, it has always been all about the customer.
I suppose I really see clearer here, that I have been treated as less than a customer, less than human - in the store and at the level of whatever a Call Center with Verizon does for a customer.
So, I have CALLED Verizon Corporate Headquarters, up North. And asked to speak with CEO, Mr. Dan S. Mead...
...have just disconnected with a person with an executive poisition at Verizon Corporate Headqurters. She-Who-Was-Heard-To-Hear, assured me that she was typing a report as we spoke that will be sent to the office of the CEO. There was a young Man who answered my ring who had a different talk and had a good voice for it. He handled me and my name with the utmost respect.
Those who in the Deaf and Hard of Hearing community, deserve much more respect than what has been displayed here in Tampa recently.
Verizon, we now have a right good talk. Please.
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