.
I have typed up a note to share with the ownership the type of experience I had in her Coffee House.
One copy via snail mail and one by e-mail...
...and this simple recognition here of a small company doing what we used to do with Big-Coffee-House-Name. Oh, how I do really miss those days! What fun and what life altering experiances from working with the most Legendary Coffee Company in the world. I lived the life!
In our busy or not-so-busy day-to-day lives, I have witnessed how fast One is to deal harshly with experiences...
...I don't want to let the negatives out weigh the positives.
My nature?
Here is a copy of the letter I have put together for Ms. Smith and the folks at Tribal Grounds Coffee Company in Cherokee:
Tribal Grounds Coffee 29 February 2012
938 Tsalagi Road
Cherokee, NC 28719
Attn: Natalie Smith,
Coffee Roaster and Retailer
Dear Ms. Smith,
I wanted to jot down a couple/few things about my recent
visit to Tribal Grounds Coffee, there in Cherokee. I share with you that since
my visit I have considered this experience the absolute best ever!
From the moment we,
my wife and I walked in, I was greeted with and by the very essence of what having a Coffee Company is all
about, the aroma of beans being roasted right there on premises. This is a Holy Aroma. Only Coffee House’s such
as yours, represent this beverage at a beyond and above positive experience.
We were very shortly
there- after greeted by a young lady. She was very friendly, helpful and
respectful. I decided on a quad Elk and Ms. Smith; please let me report to you
this very day that this young lady created the absolute CRAZY BEST Latte` I
have EVER had in all my years. For some reason the “ole recruiter” came out of
me and I began to ask her questions and creating conversation. I introduced my wife
and me and learned that your barista’s name is Dakota…
…she was straight to the point a trained Barista. And “no”,
she is not interested in talking with another company. In our business, that is
called, “Employee Satisfaction” and or “Employee Commitment”. Ms. Smith, she
had just hand crafted a beverage I had never tried before. The presentation was
+100%! The foam she created had the consistency
and flavor of a marsh mellow. The quality of product was “off-the-chain”!
I suspect you have a
keeper with Dakota, Ms. Smith. By the way, your Roaster took a moment to wave
at me, your house” was very clean and I simply must say, Miss. Dakota
represented you and Tribal Grounds Coffee as if the company belonged to her.
Thank you, Ms. Smith for being out there for those of us who
really enjoy the crafting of an awesome cup of coffee. As a matter of fact, I
applaud you! You have remembered what my wonderful and fantastically legendary
Green Apron has forgotten.
Please do share this with Dakota, if you don’t mind. She is
one heck of a person and one hell of an advocate for what she does for a
living, while taking care of us both. You, the Employer and I, the very
satisfied customer.
Thank you, thank you, thank you! Thank you for the best
latte` ever and thank you for the best Coffee House experience EVER!
Love, peace and more peace…………..Mario Sierra III