This Happened At The Verizon Store Today

Kin and Relations.

This happened at the Verizon Store today.

Felt it necessary to write this down and share. I really, really just had to share this truth.

At approximately 1430 today, 16 June 2012 at a Verizon Telephone Retail Shop, I had the misfortune of having crossed the path of an angry young Man who was on the clock and representing Verizon Telephone Company.

I was there because I washed my cellular telephone three or four weeks ago. I was anticipatory and excited knowing I will be getting a new telephone. The greeter at the door was polite and respectful. He then turned us over to He-Who-Was-Angry-With-Scrunched-Up-Face. No eye contact - even though I noticed he notice the abutment for my BAHA, (Bone Anchored Hearing Aid) and the chunk of left head I am missing.

There was exchange of words between She-Who-Walks-Tall and He. Both had become frustrated because my bride had momentarily forgotten our pass word to our account. I informed Mr. Verizon, that I was Deaf and Hard of Hearing and was having difficulty hearing. She, pulled pass words from the air and He-Who-Was-Angry, kept asking could it be this or could it be that. The store was "very" loud even though there was only two other sales men, their customers and the Greeter, who were all having conversations. There was a continuous audio feed promoting Verizon. Loudly. He-With-Scrunched-Up-Face and my Bride spoke more. I was having very difficult time hearing as my HH (Hard of Hearing) ear has been unsatisfactory x48 hours and my Left ear is still Deaf. The one, OOS. Out Of Sound.

I asked Mr. Angry, why he come to us with his scrunched up face. He acted as if he did not hear what I said and asked, begged my pardon. So, I obliged by asking same question about his "angry - negative" face in my face. He informed me he was not angry - even though he would not look at my face or the missing head parts again. He was In complete denial. If he wasn't angry, he surly had an angry scrunched up face about his job.

This fellow did his best to avoid conversation with me. Communicating only with my Bride.

He said "he" figured out what our pass word was. I could not hear much of what was going. What was going, on was going all around me and not at the desk I was sitting at...

...with utter frustration, I said "fuck, bride, I can not hear what's going on". He left the desk briefly and I explained to Bride the issues at hand. What, with the loud sounds, the loud voices of the people in the store, the loud audio feed and Mr. Scrunched-Up-Face.

When He came back and had a seat, I asked Mr. Sales Dude, to speak louder/raise his voice because I am Deaf and HH. He told me he could not because he had a sore throat. He then got up with my dead telephone to attempt a charge...

...just as the Verizon Representative reached the charging area, I changed my mind and asked He-With-Scrunched-Up-Face to bring the telephone back.. He said, "what?", so I repeated and asked for my telephone back and that I was taking my business else where.

Mr. Verizon, does not know that this very note is going to become a part of his permanent record at Verizon. Come Monday, I will be speaking with some one at Verizon Telephone Company and an office or two Down Town , that may  find what I have to say fairly interesting. Find out this disabled customer may be some-what different than other consumers.

This associate, as soon as he saw my skull, implant abutment and four leg cane had placed judgement before I even had a seat. To have me be a minority was too much. His customer service was poor. He discriminated against me. Blatantly. And then he humiliated me, too? In front of my wife?

Please.

Yes, this really happened today. I am thinking I might just change telephone company.

I'm signing this, Some-One-Will-Listen-Hear-And-Read about this come Monday morning.