What If This Is The Way You Were Treated As A Patient?

Hello Reader's and Guests,

I simply wish to ask a quick question and share a scenario I had minutes ago with a company that is supposed to be the middle folks in assisting me with getting my newest BAHA, the BAHA 5. The newest and latest and most bad ass implant yet, the Bone Anchored Hearing Aid. It is sad enough, and bad enough that my team failed to inform me of a BAHA 4. Or the BAHA 5, until I mentioned it. I empathize and truly understand busy business is a busy business, but really?

Every time I respond to the telephone, or speak business on our house telephone, I let the caller know they are speaking with an individual who is Single Side Deaf and Hard of Hearing.

To get straight to the point and purpose of this communique is to share what really happened to me just minutes ago when I called into this medical business.

A business that is to aid and assist those of us who are calling in search of some help. A business for Folks to get their necessary replacements of processors, hearing aids, and I would suspect other types of Medical Equipment.

This is what I experienced just a few minutes ago, I sit here sweating and embarrassed because the young-not-so-professional who answered telephone actually turned against me when I informed her of the purpose of my call. I share with purpose that this young lady was chock full of discourtesies, even raising her voice sarcastically, as if this was all a joke. As if I were just another task. When I reminded her of my being Deaf and HH, her temper worsened with every exchange of words and repeats. Please. WTF was this?

Then when I spoke with the person who would be my representative with this middle party, she tended to down play and almost justify She The Answerer of Telephones, faxes, and like that.

I await a return call from my audiologist and my audiologist secretary. I would rather not deal with a company that takes care patients in such a way. It's best I calm myself down a spell.

So I ask, 'what if you were treated this way as a patient? A potential customer?